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Privacy Policy

At DigitalReps, Inc we take your privacy seriously. This privacy policy for DigitalReps products and services (“Privacy Policy”) describes how DigitalReps, Inc. ("DigitalReps") collects, uses, shares, and stores your personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).
This document focuses on information related to the operation of DigitalReps products and services, including DigitalReps's consumer and enterprise electronics products, building health test products, and other products (collectively, “DigitalReps Products”). In this Privacy Statement, the expression “DigitalReps Products” also includes our Mobile App, API, dashboard, and other services as defined in our Terms of Service. By using DigitalReps Products, you agree to allow us to collect and process information as described below.
​What information does DigitalReps collect?
Information input during setup
Elective information through participation in site functions
Environmental data from the DigitalReps Products' sensors
Inputs, interactions and usage of the Mobile App and site
Technical information from the device and Mobile App
Location Information
Personal Data as required for the ordering process
Non-personal data collected by the browser
Information input during setup:
When you install the DigitalReps app, you’ll be asked several questions to create an account and in order to help us create an initial setup of your preference and device settings. Answering these questions helps us to set up an initial program. As part of the creation of an account, you will be asked to supply personal data, such as your e‐mail address and gender (“Personal Data”). Personal Data means any information concerning the personal or material circumstances of an identified or identifiable natural person.
Elective Information through participation in site functions:
DigitalReps collects Personal Data when you choose to access the DigitalReps Services and/or other parts of the site and elect to provide Personal Data. For example, we collect Personal Data when you complete a survey, register for a promotion or special offer, send us an e‐mail message, and otherwise customize the Services. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy.
Environmental data from the DigitalReps Products’ sensors:
We collect data from several sensors built into the DigitalReps Products. These sensors collect data such as current temperature, humidity, VOC level, CO2 level, and dust level in the room. The collection of this data is integral to the operation of the DigitalReps Products and app, as it is key to monitoring your air quality and is used to determine recommendations. This data can also be used to integrate with and control other devices based on your personal environmental factors. DigitalReps records a history of the data collected by the DigitalReps Products. This allows us to offer you features such as usage history or analytics based on the sensor data.
Inputs, interactions, and usage of the Mobile App and site:
Your inputs and interactions with the Mobile App and site are recorded as you use and interact with the Mobile App and site. For example, when you swipe away a solution card, that interaction is recorded so that you will not see that card again.
Technical information from the device, Mobile App and site:
In order to improve your experience over time and help troubleshoot any problem you may encounter with any DigitalReps Services, we record technical information such as your DigitalReps device’s model and serial number or software version. We also record other technical information such as the version number for your Mobile App.
DigitalReps may also collect your building-related information like HVAC systems, type of the building, building materials used, etc in association with your building health samples received for analysis. We store your assessment results to build your data road map and also for our data modeling and analysis. This data will be used for scientific, historical, or statistical research purposes.
To connect your DigitalReps device to our Services, or to access your data over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, we will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. DigitalReps will save this along with your IP address. Like most Internet sites, we additionally routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when there is contact with our services, for example with your browser, mobile device, or device.
Location Information:
When you use location-based services on your DigitalReps Products' application or device, such as when measuring environmental conditions, then the physical location of your device will be collected in order to provide you with location-based services. This location data is collected anonymously in a form that does not personally identify you. With your consent, we may collect and upload from your device data such as location and environmental conditions at such locations. This data would be aggregated with data from devices of other consenting users to enhance the quality of data and other content provided by us or content providers. If you provide your consent, then we may also share this data with or sell this data to third parties. This data would be shared and sold anonymously in a form that would not personally identify you.
Personal Data as required for the ordering process:
In order to process and ship orders, DigitalReps will require the collection of Personal Data such as your address and credit card information. Except in connection with your order to purchase a product with DigitalReps, we do not collect any credit card or other financial account information.
We will collect information on the products you purchase from us such as their serial numbers, date of purchase and (if applicable) event logs that are useful in diagnosing product or application performance related issues. We may also use this information relating to a support or service issue.
Non-personal data collected by the browser:
When you access the DigitalReps Services through the Site, we receive and store certain personally non‐identifiable information. Such information, which are collected passively using various technologies, cannot be used to specifically identify you. Therefore, such information shall not be regarded as Personal Data. DigitalReps may store such information itself and/or such information may be included in databases owned and maintained by DigitalReps's affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process. In operating this Site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site.
On most web browsers, you will find a 'help' section on the toolbar. Please refer to this section for information on how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site's features.
How does my DigitalReps account or data collected by DigitalReps interact with third parties?
Integration with third-party services:
DigitalReps integrates with certain third-party services in order to enhance the functionality of the DigitalReps Products and to allow greater options to optimize and offer a better service experience and for analytics and behavioral remarketing. When integrating with these services, your account information and device data may be shared.
Sharing Information with Third Parties:
DigitalReps may sell, rent, or lease customer information to third parties for the following reasons:
co-marketing activities:
DigitalReps may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. DigitalReps may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to DigitalReps, and they are required to maintain the confidentiality of your information.
DigitalReps may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DigitalReps or the site; (b) protect and defend the rights or property of DigitalReps; and/or (c) act under exigent circumstances to protect the personal safety of users of DigitalReps, or the public.
Use of third-party services:
DigitalReps uses or engages certain third party services for various functions such as our referral program. In order to allow the functionality of those services, DigitalReps may share your data with those third-party services.
We also have vendors, service providers, and technicians who help with some of our processing and storage, or at times to help to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians, vendors, etc. (as well as DigitalReps employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non‐DigitalReps purposes.
Collection of data from third parties:
DigitalReps may receive and process information from third parties, and some of this information may be associated or stored with your DigitalReps account. We may also obtain information from other sources and combine that with the information in your account. For example, in order to offer discounts or rewards, we might collect certain information (such as which of our partners offers services where you live) to determine the eligibility and efficacy of our programs.
Collection of data from third-party partners:
Our third-party advertising partners may use cookies to collect information about your browsing activities.
Any DigitalReps data that you choose to share with a third party is governed by that third party’s privacy policy while in that party’s possession.
Any data that DigitalReps receives from third-party products and services will be processed and stored by DigitalReps and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your DigitalReps account or the DigitalReps data logs.
DigitalReps expects our customers are 18 years or older:  
We do not knowingly collect, use, or share information that could reasonably be used to identify children under age 13 without prior parental consent or consistent with applicable law.
When does DigitalReps share your data?
Interaction with third parties:
DigitalReps may share your data with third parties in a manner consistent with Section “How does my DigitalReps account or data collected by DigitalReps interact with third parties?”.
Enterprise accounts:
For users with enterprise account or using DigitalReps services for a business or enterprise, users with access to the main enterprise account may have a dashboard or may be able to obtain reports to specific to an individual’s data and data generated by a specific DigitalReps Product or Service. If you obtain your DigitalReps Product or DigitalReps account from your enterprise or allow your enterprise access to information from your DigitalReps Product or DigitalReps account, the manager or personnel from your enterprise may have access to information from your account.
With your explicit consent:
We may share personal information when we have your consent. One example of this would be if you sign up for programs offered by our partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device.
In emergency situations:
We may share information in the case of an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
As part of business transitions:
Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons:
We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).
We may share non‐personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about air quality or assessment results or usage trends of our customers. This information may also be shared with other users to help them better understand their environmental behavior and impacts compared to others in the DigitalReps community, raise awareness about safety issues, or help us generally improve our system. We may also share non‐personal information with our partners, for example, if they are interested in providing demand‐response services or other incentive programs. We take steps to keep this non‐personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed and stored by DigitalReps or its service providers in the United States and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
If you select an outside party for the purchase, installation, or service of your DigitalReps device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a DigitalReps Product from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
How long does DigitalReps save my personal information?
DigitalReps generally stores your personal information on DigitalReps’s servers until you delete or edit it, or for as long as you remain a DigitalReps customer in order to provide you with DigitalReps Services.
You can access, amend or delete certain personal information through the controls in your account. Please contact us at growth@digitalreps.ai if you want to do that. Please note that we may ask you for proof of account ownership and/or identity before fulfilling your request. Because of the way we maintain certain Services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.
Right To Deletion:
You can send us an email at growth@digitalreps.ai to request the deletion of your personal data. 
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  •         Delete your personal information from our records; and

  •         Direct any service providers to delete your personal information from their records

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  •         Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  •         Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.

  •         Debug to identify and repair errors that impair existing intended functionality;

  •       Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.

  •         Comply with the California Electronic Communications Privacy Act.

  •         Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.

  •         Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.

  •         Comply with an existing legal obligation; or

  •         Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Opt-Out & Unsubscribe from Third-Party Communications:
We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Users may opt out of receiving any or all communications from third-party partners of DigitalReps by sending us an email at growth@digitalreps.ai 
Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
​Update related to California Consumers:
The California Consumer Privacy Act (CCPA) is a privacy law that grants California residents new rights with respect to their personal information. This law is effective January 1, 2020.
California residents may request that DigitalReps:
Disclose the sources, categories, and specific pieces of personal information we have collected about them, how that information is used including the purpose, and with whom DigitalReps shares it.
Delete their personal information:
Disclose, for any “sales” of personal information under the CCPA, the categories of personal information collected and sold and to what categories of third parties it was sold
Opt consumers that ask out of sales of their personal information (if any)
Provide a copy of their personal information in a readily usable format
Selling Data:
DigitalReps has a long-standing policy that we do not sell your data. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads may be considered a “sale,” even if no money is exchanged. We aren’t changing how we share your data, but we want to make sure you have choices under the new definition of "sale." When you opt out below, DigitalReps will stop sharing your information with some of its advertising partners. As a result, you may no longer receive personalized offers from DigitalReps on some sites or services.
How can a California Customer exercise their rights?
They may request the below by sending us an email at growth@digitalreps.ai  

  1. information about the specific information collected about them or

  2. deletion of their account or

  3. opt out of sale of personal information (see note above about 'selling data')

California residents may not be discriminated against for exercising any of the rights described above.
All emails sent to us regarding the deletion of data, opt-out of services, etc will be responded to within 60 days of receiving the email. 
DigitalReps encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
DigitalReps,
Email Address:
growth@digitalreps.ai  
Telephone number:
+1 737-437-7737
Effective as of December 01, 2020
​If you have any questions, please contact us at growth@digitalreps.ai  

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